Frequently Asked Questions

No, all orders must be placed through a reservation in advance. We operate on a pre-order basis only to ensure quality and availability.

We recommend placing your order at least 3 days in advance of your desired pickup date to secure availability. Especially during busy weekends, reservations may close early.

Cancellations must be made at least 48 hours before the scheduled pickup time. Refunds for cancellations made within this timeframe will be issued, minus any processing fees.

Full payment is required to confirm your reservation. We accept various payment methods, including credit/debit cards, bank transfers, and mobile payment apps.

Rice cakes should be stored at room temperature until consumed on the pickup day. 

After consuming, leftover rice cakes should be stored in an airtight container and frozen. Bean paste should be refrigerated.

• Rice cakes : Steam for 10 minutes in a steamer or microwave with a cup of water for 2-3 minutes.
• Bean paste : Room temperature for 20-30 minutes before consuming.

Our products may contain allergens such as nuts, dairy, and gluten. Please inform us of any allergies or dietary restrictions when placing your order, and we will do our best to accommodate your needs.

Yes, we welcome customizations and special requests. Please contact us directly to discuss your preferences and any additional charges that may apply.

For further inquiries or assistance, please contact us via email, phone, or direct message on our social media channels. We're here to help!